FAQS

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1. How secure is my personal information?

RubyAnt uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data-center.

 

2. How do your shirt fit?

The T-Shirt style is a men's/unisex cut, so it runs closely to men's sizing. Ordering up a size isn't a bad idea to account for the size difference.

Please check the size chart, available on every product page, and compare with a current shirt you own and like. This is the best way to make sure you will receive a size that works for you. When doing these measurements, please account for about an inch of shrinking in each direction, if you put your shirts in the dryer.

 

3. When will my order ship?

All of our items are made to order using Direct-To-Garment technology. This means that there is generally about a 1-2 day period from the time your order is placed until we freshly print your items and then ship them out. We can't guarantee this time frame, but it is what we constantly strive for so that you can get your order as soon as possible!

 

4. How does your shipping work?

We Ship Worldwide

Estimated Ship Timelines Does Not Include Handling Time!
All our products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Handling Time on them (
Most Products Usually Ships Out Within 1-2 Days).

- Continental Estimated Ship Timelines: Usually arrives in 3-7 business days

- International Estimated Ship Timelines: Usually arrives in 7-30 business days

 

5. What happens if I typed my address in wrong?

If you catch the mistake before you receive the shipping notification email, send us an request and we'll do our best to get it changed for you! If you don't catch the mistake before we ship the package, there is no way for us to change it. If you are having mail forwarded to a new address, please don't send the order to the old address. The packages are not guaranteed to be forwarded.

 

6. Can I edit an order I just placed?

We can usually adjust an order up to 3 hours after it has been placed. You may also fill in the form HERE. Someone will get back to you within 24 hours and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.

 

7. Can I cancel my order?

Since we are a Direct-To-Garment printer, we custom print each shirt based on your order. Because of this, once you place an order it goes right to our production queue and our team gets started printing your items. If you contact us within 3 hours of placing your order there may be a chance we can cancel it. Read the instruction HERE.

 

8. My shirt didn’t fit. Can I exchange or return it?

Of course you can! We've got a 180 day return/exchange policy that starts counting down the day you receive the shirt in the mail. We are happy to exchange or return shirts for any reason.You can read the full exchange and return policy.

 

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